Which sector is the case study for?

If you select hard claims as monetory, you will be required to provide proof for legal reasons  

Please ensure you type the full and correct name of the product  

If you select "yes", you are required to provide the signed waiver for legal reasons  

Brief description  

Describe the customer issues, the challenges they faced. Did the client or Castrol ran any test to identify the issues? Was there something wrong with their current provider or process in place?  

What was proposed and why  

This should link back to the channel